Service provider call center IVR php project
This php project involves creation of a feature rich membership system with the added function of integrating with an interactive voice response system (IVR) using AngelXML.
Callers register at the website and signup using a membership registration form
Once payment is made via authorize.net payment gateway the caller can login and search for service providers.
Registered callers can also browse through the site to find their required service provider. They can search for their appropriate host using the categories and sub categories in the left menu on the website.
There is also a quick search available on the top navigation bar to search a provider by giving keywords related to their listing.
All the service provider listings present in the php mysql database will be shown in the resulting page. It will show the information like name, listing title, listing category / sub-category name, Rating for the listing, call rate per minutes, picture of the listing and a button to see the provider contact information. This button will also show the availability status i.e. whether he/she is online, offline or busy.
Admin functions Settings
In the settings page the global administrator name, email, username and password. Other settings are
1. Call me at text : Suppose if the providers contact number needs to be hidden, the text entered here will replace all the contact numbers.
2. Connection Charge : This charge will be deducted from the provider earning per call. The call connections etc are managed by using AngelXML.
3. Site Default Split : This is the percentage ratio split of the earning from a call between the service provider and website. This can be different for each provider and also which can be set in the provider setting page.
4. Featured Listing Bidding : This feature can be switched on / off .
Also for each service provider a detailed statistics screen plus screens where they can check fund balances etc are provided
Also there are detailed reports section in the admin panel where admin can see the earnings of each service provider plus he can manage the providers fully.
Angelxml is used to connect to the IVR system for every action initiated from the phone by the caller. This project is also one more tribute to our web developer team’s expertise for creating projects like these.